Return and Refund Policy

Effective Date: 26/05/2024

Thank you for shopping at B-Shop. We take pride in the quality of our products and strive to ensure every customer is satisfied with their purchase. If for any reason you are not completely satisfied, our Return and Refund Policy is designed to provide you with a straightforward process for returns, exchanges, and refunds.

1. Eligibility for Returns

A. Return Period

  • You may request a return within 30 days from the date of delivery.

  • Requests made after this period may not be eligible for a refund or exchange, unless otherwise specified by applicable law.

B. Condition of Items

  • To be eligible for a return, items must be unused, in the same condition that you received them, and in their original packaging (including any accessories, manuals, or documentation).

  • Items that have been used, damaged, or altered in any way may not qualify for a refund or exchange.

C. Non-Returnable Items

  • Certain products, such as personalized or special-order items, may be non-returnable unless they are defective or not as described.

  • Items marked as "final sale" cannot be returned or exchanged.

2. Initiating a Return

A. Contact Us

  • To start a return, please contact our Customer Service team at care@b-shopstore.com or call +44 7822 024200.

  • Please provide your order number, the item(s) you wish to return, and the reason for the return. This information helps us process your request promptly.

B. Return Authorization

  • After reviewing your request, we will issue a Return Merchandise Authorization (RMA) number along with detailed instructions on how to return the item(s).

  • Unauthorized returns may not be accepted.

3. Return Process

A. Packaging and Shipping

  • Pack the item(s) securely in the original product packaging, including any accessories, manuals, or documentation that came with the product.

  • Clearly mark the RMA number on the outside of the package.

  • The customer is responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

B. Inspection and Approval

  • Once we receive your returned item(s), our team will inspect the package to ensure that the item is in its original condition.

  • If the item meets our return criteria, we will process your refund or exchange within a specified timeframe.

  • If the item does not meet the return criteria, we will notify you and may offer you the choice to have the item returned to you or to issue a partial refund, where applicable.

4. Refunds

A. Refund Method

  • Approved refunds will be processed using the same payment method used for the original purchase.

  • Please allow up to 7-10 business days for the refund to appear on your statement after we have processed your return.

B. Non-Refundable Charges

  • Shipping charges (both initial shipping and return shipping) are non-refundable, except in cases where the item was received damaged, defective, or in error.

  • Any promotional discounts applied to the order may be adjusted accordingly in the refund.

5. Exchanges

  • If you prefer an exchange rather than a refund, please indicate this when initiating your return request.

  • Exchanges are subject to product availability. If the desired item is not available, we may issue a refund instead.

  • In the case of exchanges, any difference in price between the original and the exchanged item will be either refunded or charged accordingly.

6. Damaged or Incorrect Items

  • If you receive a damaged or incorrect item, please contact us immediately at care@b-shopstore.com or +44 7822 024200.

  • Provide photographic evidence of the damage or incorrect product along with your order number.

  • We will arrange for a return, refund, or exchange at no additional cost to you.

7. Policy Changes

  • B-Shop reserves the right to modify or update this Return and Refund Policy at any time.

  • Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about our return practices.

8. Contact Information

If you have any questions or need further assistance regarding our Return and Refund Policy, please do not hesitate to contact us:

  • Email: care@b-shopstore.com

  • Telephone: +44 7822 024200

  • Address: 71-75 Shelton Street, Covent Garden, London